Privacy Policy | Baltistone

Who We Are

This Privacy Policy describes how baltistone (baltistone Society with Limited Liability) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. As a wholesale supplier of industrial safety workwear, boots, and high-visibility clothing to Latvian companies, we understand the importance of safeguarding your data.

Information We Collect

We collect various types of information to provide and improve our services:

Contact Information: When you reach out to us via email, phone, or contact forms, we collect your name, email address, phone number, company name, and message content.
Business Information: Details about your company, industry sector, and purchasing preferences to better serve your wholesale needs.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and browsing patterns through server logs and analytics tools.
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and understand how our site is used.

Legal Basis for Processing

We process your personal information based on the following legal foundations:

Consent: When you voluntarily submit your information through contact forms or subscribe to our communications, you provide explicit consent for us to process that data.
Legitimate Interest: We process certain data to maintain and improve our website, understand customer needs, and conduct business communications necessary for our wholesale operations.
Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requirements in Latvia and the European Union.

How We Use Your Information

Your information is used for the following purposes:

Responding to your inquiries and providing customer support for wholesale orders
Processing and fulfilling bulk supply requests for industrial safety workwear
Sending you relevant product information and updates about our inventory
Improving our website functionality and user experience
Conducting analytics to understand market trends and customer preferences
Complying with legal and regulatory obligations in Latvia and the EU

Data Retention

We retain your personal information only for as long as necessary to achieve the purposes outlined in this policy:

Contact Form Submissions: Retained for up to 24 months after your last interaction with us, unless a business relationship is established.
Customer and Business Records: Retained for the duration of our business relationship and for up to 3 years after the final transaction, as required by Latvian accounting regulations.
Analytics and Cookie Data: Retained for up to 14 months, after which it is automatically deleted from our systems.
Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
Email Communications: Retained for up to 24 months unless you request deletion earlier.

Your Rights

Under the General Data Protection Regulation (GDPR) and Latvian data protection laws, you have the following rights:

Right to Access: You can request a copy of all personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: You can request that we limit how we process your information.
Right to Data Portability: You can request your data in a structured, portable format.
Right to Object: You can object to certain types of data processing.
Right to Withdraw Consent: You can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze website performance. Cookies are small files stored on your device that help us recognize you and remember your preferences. We use both essential cookies (necessary for website functionality) and analytical cookies (to understand how you use our site). You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and restricted access to personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

We may use third-party service providers to assist us in operating our website and conducting our business. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data in accordance with GDPR requirements.

International Data Transfers

Your personal information is primarily processed and stored within Latvia and the European Union. If we transfer data outside the EU/EEA, we do so only with appropriate safeguards as required by GDPR, such as Standard Contractual Clauses or your explicit consent.

Supervisory Authority

If you have concerns about how we handle your personal information or believe your rights have been violated, you have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija) of Latvia. You can contact them at:

Email: [email protected]
Phone: +371 67 226 566
Website: www.dvi.gov.lv

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.